FAQs


TICKETS

When do tickets go on sale?
Tickets are on sale now. Please follow our social media channels on Facebook, Twitter and Instagram to keep up to date with news and announcements.

Is there a limit to how many tickets I can buy?
Yes, you can only buy up to 8 tickets at one time. This helps control secondary ticket buying schemes or touts operating.

I have an issue with my ticket, what do I do?
Please contact GIGANTIC.

Do you sell weekend tickets for the Festival?
No, SIGNALS is a one-day only festival.

Does my festival ticket include access to the Tramway Village (normally £18 per adult)?
Yes, your ticket allows you access to all these areas and the associated attractions.

If I buy only a Crich Tramway Village ticket, can I access the festival?
No, entry to the main festival area is only possible with a SIGNALS festival ticket.

Do I need a ticket for my child and baby?
All babies and children need a ticket to enter the festival which must be purchased by an adult. Children aged between 0-5 years old are free, but they still require a ticket. Please visit our tickets page to book.

Can under 18s buy a ticket?
No, all child and infant tickets must be bought by a responsible adult over the age of 21. The lead booker will be asked for photo ID on entry and must accompany any under 18s whilst at the festival site.

Do you have a free ticket for carers scheme?
Yes, disabled customers who purchase a ticket will be offered one additional free carer/companion ticket, which can be booked through our main tickets page. We require proof of disability for the individual you care for, in the form of a DLA/PIP award.  Once your tickets are booked, please email a copy of this (and quote your ticket reference number) to access@signalsfestival.co.uk before 31 May 2021.

Why is there a booking fee?
Booking fees are retained by the agent and cover transaction and administration fees.

How do I buy a car parking pass?
All car parking passes (including blue badge spaces) need to be booked in advance. One parking pass per vehicle. Please visit our tickets page to book.

ALCOHOL & DRUGS

Can I bring my own alcohol into the festival?
No alcohol can be brought into the festival, and it will be confiscated upon entry.

Where can I buy alcohol at the festival?
There will be plenty of bars with a good variety of alcoholic and soft drinks at reasonable prices. Our bars will be card payments only.

Do I need ID?
We recommend that everyone carries ID as all our bars work to the Challenge 25 policy. 

What is the drugs policy?
As is the case anywhere in the UK, drugs are illegal, and it is no different at this festival. We operate a Prevent, Pursue, Protect policy. This means: Prevent illegal drugs from getting onto the site, Pursue anyone suspected of supplying illegal drugs. Protect the festival-goers. Visit festivalsafe.com for more advice before you attend the festival.

ACCESSIBILITY

Is the site wheelchair accessible?
The site has been designed to be fully wheelchair accessible with surfaced paths between main areas and access ramps/lifts to gain access to facilities in the village. One of the trams is also wheelchair accessible and can be booked in advance. However, please be aware that the site is on undulating, hilly ground and there are some steep inclines and large areas on grass.

Where can I get more information about access and what to expect?
You can download our full access guide here and contact our access coordinator at access@signalsfestival.co.uk if you still have questions.

How do I book blue badge parking?
Please visit our tickets page to book your blue badge parking space. You will be required to show and display your blue badge, to gain entry to the blue badge parking.

How do I get a free carer ticket?
Please see our ticketing FAQs to answer this.

Do you have a quiet room?
Yes, we have a space available as a quiet room. Please see our access guide for more details or ask one of our stewards on arrival. There are also some beautiful woodland areas away from the main hub of the festival to offer some peace and quiet.

FAMILIES

Is the festival family-friendly?
Yes, the site is very family-friendly with lots to do for all ages. The site is buggy friendly, and there are accessible toilets and nappy changing areas available. There’s an adventure playground, soft play and programme of kids’ activities throughout the day. Explore the sculpture trail, woodland walk, visit the old fashioned sweet shop, and don’t forget to take a ride on one of the trams!

Do I need a ticket for my baby/toddler?
All babies and children need a ticket to enter the festival which must be purchased by an adult. Children aged between 0-5 years old are free, but they still require a ticket. Please visit our tickets page to book.

GENERAL

What food options are there?
The festival will have a variety of food vendors and there’ll be something for all tastes with vegetarian, and vegan offerings available. Vendors will take card payments only.

Is there parking at the festival?
Yes, please see our Information page for details.

The last train leaves early evening but I want to stay for the headliners. How can I get home after the festival?
Please see our Information page for details of our festival shuttle bus service.

What should I do if I have lost something?
If it is during the festival, then head to the welfare tent where there will be a lost property table. If it is after the event, then contact hello@signalsfestival.co.uk who will be able to return your property, if it has been handed in.

Do you recycle?
We use a local company to handle and recycle our waste. We urge our festival-goers to think about how much waste and packaging they bring with them and reduce where possible.

How will I know if there have been any changes or additions to the line-up?
Follow us on Twitter or join our Facebook page for updates.

Is smoking permitted at the festival?
Smoking is permitted in all outdoor areas of the festival and as is the law in the UK, not permitted inside. This includes any marquees or tents.

COVID-19

Following the road map announcement SIGNALS Festival will unfortunately not be able to go ahead on 12 June 2021 due to government restrictions. We’re working on rescheduling the event so please bear with us. Thanks for your patience and we’ll announce an update soon.

FESTIVAL POSTPONEMENT

Following the announcement from the prime minister and the ongoing COVID19 situation, we are disappointed to announce that SIGNALS Festival will no longer be able to go ahead on the planned date of 12 June 2021.

The government road map set out that there will still be a 50% capacity cap on outdoor events and social distancing measures will be in place until later in June. As a small, independent festival we are not able to run the event with these restrictions in place.

However, the team are looking at options to reschedule to another time, so please bear with us. We will bring you an updated announcement as soon as we can. A big thank you to all ticket holders for their patience and support.

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